Last updated: 31 August 2026
The Twisted Page Bookshop ("we", "us", "our") operates www.twistedpagebookshop.com. This policy explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Who we are
The Twisted Page Bookshop is operated as a sole trader business.
5 Stuart Road
Welling, Kent
DA16 1RD
Email: info@twistedpagebookshop.com
What data we collect
- Order information: name, delivery address, email address, and order details (collected via Stripe at checkout).
- Payment information: processed directly by Stripe. We do not store your card details ourselves.
- Newsletter sign-ups: email address, submitted voluntarily via our website form.
- Contact form submissions: name, email address, and message content.
- Website usage data: basic analytics if cookies are enabled — see Cookies below.
How we use your data
- Process and fulfil your orders
- Communicate with you about your order (dispatch confirmations, delivery queries)
- Send you our newsletter, if you've opted in (you can unsubscribe at any time)
- Respond to enquiries submitted via our contact form
- Meet our legal obligations (e.g. tax and accounting records)
We do not sell or rent your personal data to third parties.
Who we share your data with
- Stripe (payment processing) — Stripe's own privacy policy governs how they handle your payment data.
- Netlify (website hosting and form submissions) — used to host our site and process contact/newsletter form submissions.
- Royal Mail or our chosen courier, to deliver your order.
We only share what's necessary for these services to function.
How long we keep your data
We keep order and transaction records for as long as required by UK tax law (currently 6 years). Newsletter email addresses are kept until you unsubscribe.
Your rights
Under UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (where we're not legally required to keep it)
- Withdraw consent to marketing emails at any time
Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled: www.ico.org.uk
To exercise any of these rights, email info@twistedpagebookshop.com.
Cookies
Our website may use cookies to remember your cart and, if enabled, to gather basic analytics. You can control cookies through your browser settings.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact us
Questions about this policy? Email info@twistedpagebookshop.com.
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© 2026 The Twisted Page Bookshop. Fall for the Villain. Stay for the story.
